When does object assignment happen in the ClaimCenter?

Object assignment in ClaimCenter is an essential part of managing claims workflows and involves determining which user or workgroup is responsible for a particular claim. The correct choice identifies two distinct processes where this assignment occurs: during object creation and manual object reassignment.

When an object is created, such as when a new claim is entered into the system, the claim needs to be assigned to a specific user or team for processing. This assignment is typically based on predefined business rules and user availability. Additionally, there may be scenarios where it becomes necessary to manually reassign an object to another user or workgroup due to workload changes, specialist requirements, or changes in the claim’s circumstances. This manual reassignment allows for flexibility and ensures that claims are handled efficiently, addressing any needs for expertise or urgency that may arise.

The other options focus on specific time frames or triggers for assignment that do not encompass the full scope of when assignment can occur. For instance, object assignment does not exclusively happen during the final submission of a claim or at the initiation of a new policy; these moments might include other processes but are not the sole instances of assignment. Similarly, assigning claims based solely on maturity levels does not capture the initial creation and ongoing management necessary for effective claims handling.