What is likely to happen if incidents are poorly documented?

When incidents are poorly documented, it often leads to confusion and a lack of clarity in the claims process. This inadequacy in documentation can make it difficult for claims adjusters to understand the details surrounding the incident, leading to gaps in information that need to be filled before processing can continue. As a result, additional communication with the claimant may be necessary to gather more information, which can slow down the overall claims evaluation process.

Consequently, the likelihood of delays increases, as the adjuster may have to revisit the claim multiple times or consult with other team members to clarify the situation. This situation ultimately manifests as extended timelines for decision-making and, therefore, an increased chance of processing delays in claims evaluations.

In contrast, well-documented incidents streamline the process, allowing claims to be evaluated, approved, or denied more efficiently, resulting in quicker resolutions.