What is a shared contact?

A shared contact refers to a contact that exists in both ClaimCenter (CC) and Contact Management (CM). This means that the contact is recognized and utilized in both systems, allowing for seamless integration of information between them. The concept of a shared contact is critical in claims processing and management, as it facilitates consistent communication and data storage, which improves efficiency and accuracy in handling claims.

When a contact is categorized as shared, it indicates that any updates or changes made to the contact's details in one system will be reflected in the other, thereby eliminating discrepancies and ensuring that the same data is accessible across different modules of the GuideWire ecosystem. This shared nature enhances collaboration and allows different departments or functionalities to work with the same contact information, leading to a more streamlined workflow.

In contrast, other options represent various situations where a contact may not be fully integrated between CC and CM or may refer to specific types of contacts but do not embody the concept of sharing information in both systems. Therefore, recognizing a contact as shared by its existence in both platforms is essential for maintaining data integrity and effective communication.