What does 'Intake' refer to in ClaimCenter?

The term 'Intake' in ClaimCenter specifically refers to the process of collecting and recording new claims information. This is the initial step in the claims handling process where all relevant details about the claim are gathered from the claimant, including the nature of the claim, coverage information, and any supporting documents.

Effectively managing the intake process is crucial, as it sets the foundation for how the claim will be processed and evaluated. Proper documentation and information capture at this stage can significantly impact the efficiency and accuracy of subsequent steps in the claims life cycle, including investigation, adjustment, and resolution.

In contrast, the other choices relate to different aspects of claims management but do not accurately reflect the definition of 'Intake.' Auditing claims before payment is part of the claims evaluation process, customer satisfaction surveys relate to post-claim analysis and feedback, and settling claims involves the final resolution of the claims process after the intake stage has already occurred. Thus, the focus on collecting and recording information underlines the critical role of the intake process in ClaimCenter.