What are the three types of service requests in GuideWire?

In GuideWire, the concept of service requests is critical for managing interactions with clients efficiently. The correct classification of service requests into three distinct categories—service only, quote only, and quote and service—captures the various ways customers might seek assistance.

Service only requests pertain specifically to customer needs where they require help with an existing service or issue without needing a quote for new services. Quote only requests are initiated when customers are looking for price estimations for new policies or coverages without any immediate service requests attached. Lastly, quote and service requests represent a comprehensive need where customers require both a pricing estimate and assistance with an ongoing issue or service.

This division allows GuideWire users to streamline and prioritize tasks based on customer needs, ensuring a more effective response. The other options do not accurately represent the standard service request types employed in GuideWire systems. For instance, "inquiry only" and "assistance only" are not recognized categories of service requests in this context, and the other choices refer to more specific or incomplete sets that do not fully encompass the breadth of interactions customers may have with the system.