Is it common to have a contact that exists only in ClaimCenter?

The assertion that it is common to have a contact that exists only in ClaimCenter is informed by the specific purpose of the system. ClaimCenter is designed primarily to manage the claims process, where various types of contacts can be associated with each claim incident. These contacts may include individuals such as claim handlers, legal representatives, or other parties involved in the claims process who do not necessarily need to be tracked in the broader context of a policy management system.

In this context, it's understandable that ClaimCenter would retain information about contacts solely for the purposes of facilitating claim management, rather than necessitating that all contacts also exist in policy management systems like ClaimManagement. This allows for streamlined operations within the claims domain, providing flexibility for claims handlers to associate relevant contacts directly tied to ongoing claims without the additional requirement for them to also be associated with the company's overall policy database.

This highlights the distinct role of ClaimCenter in focusing specifically on claims-related activities, while other systems might be used to manage overall customer or policyholder details, thereby creating a valid reason for contacts to exist solely within ClaimCenter.