If a user appears on the access control list for a claim but cannot view or edit it, what is the likely reason?

The reasoning behind the assertion that the user lacks system permission to view or edit claims is rooted in the fundamental principles of access control within systems like GuideWire ClaimCenter. Access control is primarily governed by permissions assigned to users and roles. Even if a user appears on the access control list, this does not automatically grant them the ability to perform actions such as viewing or editing a claim.

If a user has not been assigned the appropriate permissions at the system level, they will be unable to access the claim's details, regardless of their presence on the access control list. Permissions dictate what actions a user can perform and are a crucial aspect of maintaining security and integrity in the system. For instance, a user may belong to a group designated to handle claims, but without the specific permission to view or edit those claims, their role would be limited.

Other potential reasons, while valid in different contexts, do not directly imply the inability to view or edit due to permissions. For instance, while being part of a claim's group or the claim being marked confidential could result in limited access, it all ultimately ties back to the permissions assigned. Meanwhile, the claim not being fully set up suggests that certain functionalities may not yet be active, which could also explain the inability to