If a contact is on multiple claims, what happens in ClaimCenter?

When a contact is associated with multiple claims in ClaimCenter, the system maintains only a single contact record. This means that regardless of how many claims a contact is involved in, they are represented by a single, centralized record within the system. This approach avoids redundancy, minimizing the chances of data inconsistencies that could arise from having multiple duplicate entries for the same individual.

By maintaining a single contact record, ClaimCenter ensures that any updates to the contact's information are reflected across all claims where the contact is involved, facilitating easier management and providing a clearer view of interactions with that contact. This is essential for both operational efficiency and the accuracy of data reporting within the claims management process.